Client Fulfillment Analyst - BANK OF AMERICA CAREERS

Client Fulfillment Analyst - BANK OF AMERICA CAREERS

Job description

Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for its international businesses and is a long-established participant in Asia Pacific with a presence since 1947. With 23 offices in 12 geographies, covering nine currencies, more than a dozen languages and five time zones, the company offers an integrated and comprehensive set of products and services across Global Corporate & Investment Banking, Global Markets and Wealth Management, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. 

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Job Description

Bank of America N. A. Tokyo Banknotes Operations is looking for an enthusiastic, cooperative and communicative individual. Tokyo Banknotes Operations performs the end to end operations for Banknotes business in Japan. Also the team has active communication with Japan clients for attending to their needs and queries, and delivers world-class services. And the team works with Tokyo Sales team, Global Wholesale Banknotes and Global Banknotes Operations, and provides information and support to the stakeholders. The role requires building strong relationships with Business Partners across LOBs.

Responsibilities

• Act as the primary interface with the client to respond their request and inquiry.
• Address day-to-day inquiry from clients.
• Use knowledge of world-class service and build good long term relationship with clients.
• Understand products and services in Banknotes business and identify customers’ needs.
• Work with Sales team and deliver the best services to clients.
• Supervise multiple functions within the area. Assimilate information and identify key points and trend in the data.
• Make logical and timely decisions and look for alternative options before taking a decision.
• Timely escalation of any issues and concerns of banknotes business and its operations & customer services

Requirements

• Minimum 5 years working experience in bank in Japan
• Minimum 2 years working experience in customer services or dealing with clients
• Experience in working at Banking Operations or Treasury Operations
• Strong interpersonal, communication and management skill
• Team Player and customer oriented Experience in managing unit/team
• Fluent in Japanese (written, reading and speaking) and Business Level in English (written, reading and oral communication)
• Working knowledge of Microsoft Word, Excel and Outlook
• Desirable:
• Technical skills of Microsoft Access and Excel VBA
• Accounting knowledge
• Experience in Risk Management

Posting Date: 04/10/2015

Location: Tokyo

Full / Part-time: Full Time

- See more at: http://careers.bankofamerica.com/job-detail/TYO01067/global/us/client-fulfillment-analyst-#sthash.v0zRzYdX.dpuf