Northern Arizona - Financial Center Manager II - Carefree Financial Center - Carefree, AZ - BANK OF AMERICA CAREERS

Northern Arizona - Financial Center Manager II - Carefree Financial Center - Carefree, AZ - BANK OF AMERICA CAREERS

Job description

Financial center managers (FCMs) operate as business owners and are responsible for ensuring operational and financial excellence of their financial center while fostering a customer-centric environment. The FCM’s core responsibilities include building, leading, managing and coaching a team of sales and service professionals to meet and exceed the needs of their customers. FCMs report to the consumer market manager (CMM).

Core Responsibilities

• Financial and operational management
• Drive revenue by engaging staff on business strategy and performance results
• Evaluate key performance indicators to identify opportunities for improvement
• Execute sales and service delivery strategy by fostering collaboration between financial center teammates, partners and specialists to deepen customer relationships
• Communicate the need to exceed metrics while emphasizing the importance of long-term strategies and goals
• Adhere to, enforce and carry out internal and regulatory policies, procedures and processes
• Proactively identify and manage risk in business, product and service transactions

Customer experience

• Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience
• Responsible for choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self-service area to help drive overall “One Team” revenue growth
• Ensure customers are connected to the best financial resources to help them achieve their financial goals
• Personally manage the customer relationships of top clients
• Successfully resolve customer issues and escalations in a timely manner and professionally

Talent management

• Identify and recruit top-performing associates who model and execute high performance standards
• Observe, model and coach the financial center team on proper execution of financial center sales and service strategy
• Drive associate performance by continuous coaching, developmental opportunities and documented performance improvement plans

Qualifications

Required Skills:

• A minimum of three years recent experience building, leading, managing and coaching a sales and service team
• Proven results exceeding goals in areas of sales, service, leadership and talent management in a customer-centric, results-driven environment
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in managing profit and loss and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs, such as Microsoft Office
• Ability to pass pre-employment assessments and compliance requirements
• Availability to work weekends and/or extended hours as required to run the business

Desired Skills/Assets:

• Bachelor’s degree
• Bilingual (fluent verbal and written)
• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
• Direct or indirect client portfolio management experience

Posting Date: 04/10/2015

Location: US-AZ-Carefree

Travel: Yes, 5 % of the Time

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Weekly Schedule: Monday-Saturday

- See more at: http://careers.bankofamerica.com/job-detail/1500019426/united-states/us/northern-arizona-financial-center-manager-ii-carefree-financial-center-carefree-az#sthash.7GNn2XLQ.dpuf