Digital Services Specialist-Customer Service/Online Support - (Inbound Contact Center) - Utica, NY -2nd Shift Start date June 15, 2015 - BANK OF AMERICA CAREERS:
- See more at: http://careers.bankofamerica.com/job-detail/1500014736/united-states/us/digital-services-specialist-customer-service-online-support-inbound-contact-center-utica-ny--2nd-shift-start-date-june-15-2015#sthash.XMh6mjxX.dpuf
Job description
As a Bank of America Digital Services Specialist, associate will be responsible for providing a seamless delivery of problem resolution to our customers who encounter technical online issues with products such as online banking, mobile banking/deposits and BankAmeriDeals. Associates time will be spent on the phone with our Customers answering and resolving service inquiries and resolving complex issues. In addition to taking direct calls from our customers our associates also receive escalated calls from internal bank assoc who represent a variety of LOBs such as banking centers, mortgage, card and CSCC. Associates will be required to use various internal systems to review customer detail, research information, track information and follow up with customers. The associate will be required to achieve monthly efficiency objectives, and maintain high call quality standards. Digital Services Specialists have the ability to increase earning potential based on achieving and exceeding monthly goals. Associates utilize relationship-building and problem resolution skills to determine the most appropriate solution while maintaining a commitment to service excellence. Additionally, the role requires associates to navigate multiple computer applications while engaged in conversation with our Customers.
Qualifications
Required skills include:- Minimum 1 year customer service experience
- Critical thinking and problem solving skills
- Effective communication skills and interpersonal agility
- Detail orientated and adaptable to change
- Comfort in a fast paced work environment
- Dependable, results driven and achievement focused
- Open to providing and receiving coachingTechnical aptitude and orientation
- Call center experienceRelationship building
- Financial acumen
Posting Date: 04/10/2015
Location: US-NY-Utica
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: Various Shifts including nights and weekends
0 comments:
Post a Comment