Home Services Specialist II (Sr Loan Processor) - First Mortgage Fulfillment West (Employee) - Plano, TX - Start 06/22/15 - BANK OF AMERICA CAREERS
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Process loans approved by an Underwriter or an automated decisioning system. The HSS II will have credit signing authority within delegated limits. Will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. Will be responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities The HSS II is responsible for processing of loans approved by an Underwriter or an automated decisioning system. The HSS II will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations and resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. Due to SASE Certification Requirements, it is recommended to have at least one year of mortgage processing experience. This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. If your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Qualifications
Line of Business Specific: Required Sills:- Minimum of one year of senior processing experience required.
- Excellent written & oral communication skills.
- Customer contact experience & customer focused.
- Knowledge of Microsoft Office, excellent computer proficiency.
- Self starter, positive attitude & ability to multi-task.
- Non Conforming & FHA/VA Processing Experience
- Processing Experience with Purchase transactions
- 2-3 years of experience in a loan production environment
- Knowledge of conventional and/or government guideline
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
- Bilingual-Spanish preferred, but not required
- EDGE StatusMart experience desired, but not required
- Minimum of one year of senior processing experience.
- Customer service experience.
- Knowledge of conventional and/or government guidelines.
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
- Ability to manage a heavy pipeline of 50 plus loans.
- Strong written and verbal communications skills.
- Ability to use telephone communication skills with customers.
- Teamwork and customer service skills a must.
- Self-motivated and highly organized.
- Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment.
- Flexibility to work extended hour during heavy workload periods.
- Computer proficiency including high comfort level with Microsoft office product suite.
- Math Proficiency.
- Familiar with FHA and HUD guidelines.
- Government Processing Experience.
- Mortgage processing experience.
- LPS and AWD familiarity.
Posting Date: 04/17/2015
Location: US-TX-Plano
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Mon-Fri 8-5, Rotating Saturday's as needed, as well as OT when needed
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