Relationship Banker - Medway, MA - Bank of America Careers

Relationship Banker - Medway, MA - Bank of America Careers

Job description

Located in a financial center, relationship bankers will focus the majority of their time helping customers by deepening relationships through referrals, assisted self-service and platform service to sales activities.

Primary Responsibilities

• Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies
  • Consumer customers – examples: Automated Teller Assist (ATA), ATMs, Online and Mobile capabilities.
  • Small Business, Commercial and Business Banking clients – examples: Remote Deposit, Online Business Solutions, Merchant Services, etc.
• Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
  • Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans)
  • Quote rates, terms and programs for loan customer requests
  • Respond to customer inquiries and concerns, creating customized solutions
  • Recognize and refer cross-sell opportunities
  • Refer opportunities to appropriate specialist
• Identify and route preferred and small business client needs to the relationship manager, center-based small business banker (SBB) and or financial solutions advisor (FSA) as appropriate for all sales, service and specialized needs
• Ensure the customer’s needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer’s banking, small business, mortgage and investment needs)

Secondary Responsibilities

• Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy
• Proactively manage risk in every business, product and service transaction leveraging available tools

Qualifications

Required Skills

• Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients
• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment
• Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach etc.
• Actively use and leverage current technologies to better understand the technology solutions available to improve our customers’ financial lives.
• Ability to learn and understand technology to assist customers with self-service needs
• Apply strong critical thinking and problem-solving skills to meet customers’ needs.
• Available to work weekends and/or extended hours as required to run the business
• Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives
• Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: AML, appropriate disclosures, etc.)
• Excellent oral and written communication skills with strong influencing skills
• Pass relationship banker pre-employment assessment
• Bilingual (fluent verbal and written) skills where applicable
• Ability to engage customers for long periods of time

Desired Skills

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Bachelor’s or business relevant associate degree (example, business management, business administration, finance)
• Financial/Banking Center experience

Posting Date: 04/10/2015

Location: US-MA-Medway

Travel: No

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Weekly Schedule: M-F 8:30-4:30; Sa 8:30-12:30

- See more at: http://careers.bankofamerica.com/job-detail/1500004811/global/us/relationship-banker-medway-ma#sthash.mNhRNVTu.dpuf