Personal Banker - Hudson Market - Central Ave Financial Center - Jersey City, NJ - Bank of America Careers

Personal Banker - Hudson Market - Central Ave Financial Center - Jersey City, NJ - Bank of America Careers

Job description

Located in a financial center, senior personal bankers (PBs) and personal bankers are accountable for driving a strong customer-focused culture by consistently demonstrating behaviors and activities that support Bank of America values and commitments which leads to deepening and retaining customer relationships.

Senior PB and PBs work with consumer customers and small business clients as their trusted financial consultant. They are the financial liaison to customers for building and retaining long-term relationships. They engage in daily relationship calling to preselected Bank of America or Merrill Edge customers inviting them into the financial center and assist in servicing customer needs.

Primary Responsibilities

• Create a value-added experience for customers that leads to improved satisfaction and sales
• Identify customer deposit, credit, mortgage, saving and small business banking needs
• Recommend the best products, services and solutions for the customer/business
• Execute the core components/standards for successful behavior and processes related to consumer and small business clients, including building customer relationships and problem resolution
• Engage customers in conversations that directly align to their current and future financial needs and ensure customers feel understood, informed and confident in the outcome. Conversations include:
• Deposit and foundational banking needs, from convenient banking options to direct deposit
• Borrowing needs, from paying for the unexpected to determining how best to pay for major purchases
• Planning and savings needs, such as preparing for their retirement, children’s college education and growing their business
• Small business needs, such as loans to finance new/existing owner-occupied properties
• Comprehend products at a deeper level (benefits, features, pricing) to differentiate them from the competition and connect the value to customers
• Present advice, recommendations and offers that tie to customer needs and ensure the customer understands the features, benefits and fees of products/ services offered
• Open accounts, resolve problems and show customers how to access and manage their accounts to take full advantage of their Bank of America relationship
• Identify opportunities to introduce customers to specialists to discuss how the full breadth of our services and products can make their financial lives better
• Participate in monthly sales meetings, weekly partner connects and daily huddles
• Evaluate competing priorities; identify and execute those with the potential for the biggest impact on our customers
• Leverage performance metrics and sales reports to identify opportunities to meet performance expectations, increase sales interactions, drive revenue, grow balances and shift our mix of customers toward more high value relationships
• Keep up-to-date on business performance drivers, policies, trends and technology that affect customers, the financial center and the bank
• Take personal responsibility to address customers’ problems
• Be available to work weekends and/or extended hours as required to run the business

Senior PBs/PBs are required to make it simple for customers to do business with us, make each connection convenient for the customer, build customer trust, and be an ambassador of Bank of America to customers and in the community resulting in helping make the financial lives of our customers better.

Qualifications

Required skills

• Minimum of one year sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities
• Minimum of one year of customer service experience
• Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities with new and existing customers/clients
• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
• Ability to apply strong critical thinking and problem solving skills to meet customer’s needs
• Ability to demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Excellent oral and written communication skills with strong influencing skills
• Pass personal banker pre-employment assessment

Desired skills

• Demonstrates leadership and assertiveness
• Bilingual (fluent verbal and written) skills
• Experience in financial services and prior knowledge of financial services industry, products and solutions

Posting Date: 04/10/2015

Location: US-NJ-Jersey City

Travel: No

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Weekly Schedule: Mon - Sat

- See more at: http://careers.bankofamerica.com/job-detail/1500019539/global/us/personal-banker-hudson-market-central-ave-financial-center-jersey-city-nj#sthash.53tCfU6A.dpuf