Boca Raton - Financial Center Manager II - Parkland - Coconut Creek, FL - Bank of America Careers

Boca Raton - Financial Center Manager II - Parkland - Coconut Creek, FL - Bank of America Careers

Job description

Financial Center Manager II is responsible for managing a medium to large size consumer financial center, or potentially several smaller centers (transaction volumes for these centers generally require 5-20 total FTE). FCM II is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the financial Center and create an excellent customer experience. FCM II acts as general manager and is responsible for executing the One Team model by ensuring collaboration between financial center teammates and on-site specialists. FCM II demonstrates key behaviors to drive financial center success. FCM II ensures customers' needs are met by executing lobby leadership. Observe financial center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key financial center plays. Communicate with consumer market managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework. Create workforce stability by cultivating an engaged and well coached team. Demonstrate and model Bank of America core values. Understand and live the values that support our culture. Treat all customers equally and fairly. Adhere to policies and procedures. Stay informed of key priorities and business updates. Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.

Qualifications

Required Skills:

• A minimum of three years recent experience building, leading, managing and coaching a sales and service team
• Proven results exceeding goals in areas of sales, service, leadership and talent management in a customer-centric, results-driven environment
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in managing profit and loss and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs, such as Microsoft Office
• Ability to pass pre-employment assessments and compliance requirements
• Availability to work weekends and/or extended hours as required to run the business

Desired Skills/Assets:

• Bachelor’s degree
• Bilingual (fluent verbal and written)
• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
• Direct or indirect client portfolio management experience

Posting Date: 04/10/2015

Location: US-FL-Coconut Creek

Travel: No

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Weekly Schedule: Branch hours: M-Th 9-4, F 9-6, Sat 9-1

- See more at: http://careers.bankofamerica.com/job-detail/1500019021/global/us/boca-raton-financial-center-manager-ii-parkland-coconut-creek-fl#sthash.juKYpZyp.dpuf